Frequently Asked Questions
What services do you offer?
We provide Mobility Solutions through sales, service and rentals.
What do you specialize in?
Bringing mobility solutions to you.
What are your rental rates?
We offer a variety of rental terms. Our rates can be found on our website.
Do you deliver the rental equipment?
Yes, delivery, set-up and pick-up at the end of your rental term is all included in the rental price. We will deliver and pick-up to your home, office, hotel or a location that works best for you. If you are renting to attend an event, we will meet you there... even the Stampede, outdoor concert or festival. We bring mobility to you!
I am shopping for a new Mobility Scooter. Which one is right for me?
Purchasing a new mobility scooter can be a big decision. We are here to help. Our sales team will gather some information and schedule an in-home consultation with you to review available options. Our traveling showroom will have several models available for you to try in your home and around your community.
What are your service rates?
Service rates vary depending on the nature of the work being performed.
How long will my mobility scooter be in your shop?
Our service technicians come to you. With our mobile repair shop, our technicians do their very best to complete the repairs on-site and get you moving again. If the repair cannot be completed on-site, our technicians will discuss this with you and review available courtesy scooter options.
What happens if my rental stops working?
Our rental equipment is well maintained and in good condition when we deliver it. In the unlikely event our equipment breaks or stops working during your rental period, call or text us right away. We will gather information during the call and if we cannot solve the problem over the phone, we will send a technician out to you, within the Calgary area.
What form of payment do you accept?
Our team has the ability to process cash, debit and credit card payments at the time of delivery (in-person). We can also take payment by credit card over the phone and we also accept e-transfer.
Do you repair products purchased from another provider?
Yes. At PROactive Health and Wellness we can repair most equipment, even equipment purchased elsewhere. Please keep in mind there are certain exceptions, such as the availability of parts. Please contact us and speak with a service technician for complete details.